BLOG; PLDT’s Worst Customer Service Available Out in the Market, Fucking Rude Representative

I made changes to my PLDT account recently and to be exact that probably resulted into a lot of new bill charges including pro-rated charges as well.

For the record I don’t have any problem with my internet connection. Sometimes it slows down a lil bit but it will go back to normal after a few while. So moving back to the main reason i made this article.

Since i made changes right? It will reflect new charges, it should be and it will be! – which… I don’t know how much is my upcoming total bill that’s why i decided to try to reach PLDT’s 171 Billing Department on March 6 7am, luckily my call got answered right away by a male representative.

I asked him something like this, (obviously di ko na mantandaan exact words ng pagkakatanong ko): “Hi, Gusto ko lang itanong kung magkano yung upcoming charges ko dahil i made changes in my account recently. Can you please assist me and give the total upcoming amount”

As usual, account verification. I verified that already in IVR but i need to verify that again when a rep answers your call which is odd and fucking stupid as well, why is the IVR asking me to verify my account # and phone # if it is going to be asked again when u got assisted?? Where the fuck is the convenience on that part. You should verify only the name and address i guess mother fuckers.

So going back to my main reason of writing this, after verification he said that he will review my account and will give me the amount. Believe me the next scenes were so ridiculous.

The representative can’t even explain how much! Can’t even view wtf i have in my account? Is that the way it is? I asked him again nicely. Please compute it everything so i can move along with the rest of my day i am with you on the line for almost an hour with the same inaccurate denomination and breakdowns.

The representative repeated everything all over again because he doesn’t really know what he was doing i guess. I don’t mean to insult but i chose Billing Department to connect my call because i know they can help me but that person cannot. Bobo diba? Triggered.

Then i asked nicely please connect me to your supervisor i just really need to get the amount. And said don’t hold me for long coz i am planning to escalate that call if that happens. He said yes and NO PROBLEM daw and SURE daw escalate ko sya. What a rude response sa bobong representative na taga billing department na hindi kayang iexplain ang billing account ng isang long time running and premium service subscriber. He even mentioned his alias like ” I am TL Mijares(mihares) 0231 bla bla bla” then put the call on hold for for another 30 minutes. What a stupid shit. The agent didn’t transfer me neither go back to say what’s up are you still there.

I did sue you PLDT back then remember i filed a complain to DTI and NTC because of internet problems that now you are careful of. I will sue you again wait mo lang and i will make it to the point of mediation to demand settlement. Yes i will waste time and sue that agent as well for poor customer service.

Moving on i still really need to know how much, so i ended the call and re-dial and my call got answered by female representative, i asked her name and said her name is Rachelle(richelle). He checked my account and went back to me explaining it so fast and with accurate details i needed to know. She did that like it was just like eating a popcorn.

To the last rep, If you don’t know what you are doing is it hard to ask for help? Putangina ka napaka tanga at bobo mo naman. Nasa billing department ka hindi mo ma explain billing concern ko. Pa TL TL MIJARES kapa. Anong pake ko sa pangalan mo. Bobo.

I/We are paying the services on time and in a good account standing from the beginning to experience that kind of customer experience. Tangina nyo.

Kita kits sa Mediation hands nyo na ulit credits na idedemand ko! Ina nyo. See you soon!

Ervin

The owner of Ervin Soliven website and currently working as a Retention Specialist at Alorica Philippines.

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